Mercedes-Benz Uptime

Mercedes-Benz RoadEfficiency

Efficiency is the sum of the details.

Intelligent connectivity. For even more efficient vehicle usage.

The third pillar of RoadEfficiency comprises the service innovation Mercedes-Benz Uptime and other pioneering advantages of the new Actros. In addition to simpler handling and work procedures, these also include the intelligent networking of driver, vehicle and logistics processes, which enables noticeable improvements in vehicle use and capacity utilisation.

The vision behind Mercedes-Benz Uptime: 100% predictability and maximum vehicle availability.

With Mercedes- Benz Uptime we are pursuing a clear objective: to permanently minimise unscheduled vehicle downtime and to make repairs predictable resulting in increased vehicle availability.

Advantages at a glance:

  • Individual, personal support from Mercedes-Benz Service
  • Maximum planning control and efficiency for your workshop visits
  • Increased vehicle availability within your fleet
  • Transparency over the vehicle status of the entire fleet in real time
  • Prompt information and clear indication of recommended action when repair or maintenance requirements are identified
  • Integrated solutions for trucks and trailers
  • Attractive price of service contracts thanks to the integration of Mercedes-Benz Uptime

Intelligent vehicle connectivity

Mercedes-Benz Uptime is defining new standards with intelligent connectivity of the vehicle. The result is significantly improved vehicle scheduling and higher vehicle availability.

Three services, one goal: increased vehicle availability thanks to outstanding customer support.

Mercedes-Benz Uptime noticeably increases vehicle availability: by providing real-time support for maintenance operations the customer has to carry out; by ensuring efficient management of repairs and maintenance; and by helping you to avoid vehicles breaking down.

Real-time support.

In many instances a failure to carry out maintenance in a timely manner can increase wear to the vehicle and result in damage or a breakdown. To prevent this, Mercedes-Benz Uptime provides you with real-time information and recommendations on the customer portal with regard to necessary repairs on your truck or trailer. You can easily perform this work yourself and potentially avoid unnecessary downtime in the workshop and any associated repair costs. These include, for example, replenishing the operating fluids such as AdBlue® or correcting the tyre pressure.

Efficient management of repair and maintenance.

Any repair and maintenance requirements detected at an early stage are automatically reported to your selected Mercedes-Benz Service Partner. Based on this information, your Service Partner bundles the pending repair and maintenance tasks and contacts you to arrange an appointment, optimally tailored to your personal schedule and the maintenance requirements. Real-time transparency on the condition of your vehicles allows the workshop to prepare for your visit - ordering the required parts in good time, scheduling workshop capacity and drawing up the repair order. This makes it possible to plan for unscheduled workshop visits while at the same time significantly reducing associated downtime.

Avoiding vehicle breakdowns.

The Mercedes-Benz Customer Assistance Centre (CAC) will inform you promptly if the system detects a problem (e.g. a leak in the fuel supply high-pressure circuit)1. If an immediate repair is required, the CAC will help you to arrange a workshop appointment that is optimally tailored to your vehicle’s route. The CAC will check in advance to ensure that the parts and resources required are available at the workshop to repair the vehicle as soon as possible. This can avoid potential breakdowns and associated challenges, leaving you free to complete your journey.

The Mercedes-Benz Uptime customer portal: all of your recommended action at a glance.

The exclusive Mercedes-Benz Uptime customer portal provides you with a full overview of the current status of your entire fleet in real time.

Mercedes-Benz Uptime customer portal.

Choosing Mercedes-Benz Uptime2,3,4,5 gives you access to the exclusive online Mercedes-Benz Uptime portal. It provides a complete overview of the overall status of your vehicles in real time: all current messages from Mercedes-Benz Uptime are displayed in a clear format. Information on the current status of wearing parts and operating fluids in the individual vehicles is available to you here. This allows optimal maintenance and repair scheduling. And if, in addition to Mercedes-Benz Uptime, you use Fleetboard, this information is also displayed in the Fleetboard cockpit, allowing you to continue to work with your familiar systems.

Mercedes-Benz Uptime is an integral part of Mercedes-Benz Complete, Select and Select Plus service contracts.

Through the ideal combination of intelligent vehicle connectivity and a Mercedes-Benz service contract, you, as a customer, benefit twice. Thanks to increased vehicle availability and significantly greater predictability of workshop visits, your vehicle is ready to be used for even longer. In addition, the optimised repair and maintenance costs thanks to Mercedes-Benz Uptime are reflected in a particularly attractive price of your service contract. All other Mercedes-Benz service contracts can also be combined with Mercedes-Benz Uptime.

Mercedes-Benz Uptime in use.

The new service Mercedes-Benz Uptime2,3,4,5 allows even more reliable and cost-effective fleet operation, because repair and maintenance needs can be identified at an early stage, making them predictable.

Constant communication from all the connected on-board systems generates several gigabytes of data per truck per day, which can be used for a range of vehicle diagnostic functions. The majority of diagnostic processes are already automatically and remotely monitored by Mercedes-Benz Uptime. This means that the cause of the fault is already known by the workshop before your vehicle arrives there.

After the data from the truck has been received, Mercedes-Benz Uptime automatically provides the Dealer with recommendations for action by the workshop within an average of 240 seconds. This is possible because the existing workshop know-how is accurately stored on the backend servers of Mercedes-Benz Service. This enables diagnosis, clear recommendations for action and identification of parts required based on the repair instructions. In other words: the workshop is optimally prepared for your visit, even if it is unscheduled.

This shortens the diagnosis time for the initial test in the workshop by up to a factor of three at over 1500 of our Mercedes-Benz Dealers across Europe who are certified for Mercedes-Benz Uptime. This saves time and money. With the majority of Mercedes-Benz Uptime vehicles, workshop visits have already been reduced by over half thanks to early fault detection. That's not a promise, it's a fact.

This means: your trucks are back on the road faster. Mercedes-Benz Uptime means increased vehicle availability resulting in even more efficient vehicle use.

The ideal route to greater efficiency.

Intelligent connectivity linking driver, transport office and job opportunities, maximising efficiencies throughout the supply chain. Fleetboard Performance Analysis, coupled with our TruckTraining ensures that you continuously improve and maintain fuel efficiencies throughout your fleet.

Fleetboard.

Fleetboard’s next generation advanced telematics solutions help maximise utilisation, capacity and fuel efficiency of your fleet, providing you with clear visibility of your fleet anywhere and at anytime.

Fleetboard Performance Analysis.

Fleetboard Performance Analysis supports and monitors your drivers to adopt a fuel-saving driving style that reduces wear at the same time. To this end, the telematics system records and analyses technical data from the truck. In addition to this, Fleetboard has exclusive access to data, allowing you to monitor the maximised use of the truck technologies, for example how often the Predictive Powertrain Control system is being used. All this information is continuously analysed and the driving style assessed which results in a corresponding grade being awarded. This enables an objective assessment of the driving style allowing training to be tailored to the individual driver's results. All in all, up to 15% fuel savings are possible as a result.

Fleetboard Portal. Vehicle coordination and scheduling made easy: all the data from your booked Fleetboard services are combined on a web-based interface designed for intuitive operation. You also receive recommendations on how you can optimise your daily business for enhanced efficiency.

  1. Certain failures cannot be detected by Mercedes-Benz Uptime. This is the case, for example, where the failure cannot be technically predicted (e.g. mechanical failure of a spring).
  2. Available for new Actros, Arocs, Antos orders.
  3. Included in Mercedes-Benz Complete, service contracts; optionally available with every other service contract or as a separate product.
  4. Can be combined with all Fleetboard services.
  5. In conjunction with Truck Data Centre which is a deselectable standard item for Actros and optional equipment for Arocs and Antos.