Parts Advisor - Billingham
An opportunity has arisen and we are recruiting for a Parts Advisor to join our busy and
vibrant team at our Billingham depot.
Here at Bell Truck and Van we all strive to be the absolute best and offer our customers the
highest level of service. As well as having great people skills, you will need to be a proven team
player, you will represent Bell Truck and Van in a positive and professional manner. You will
advise and assist internal and external customers to ascertain which parts are required, supply all
necessary vehicle and trailer parts required to satisfy their needs, and obtain non-stocked items as
quickly as possible. Experience in the Motor trade is desirable, as is experience as a Parts
To advise and assist customers both external and internal (service/sales) to ascertain which parts are required and supply them, as fast as possible first time, on time and every time, and give a high-quality service to the standard as set by the Company and MBUK. You will also be expected to handle all customers/prospective customers in a prompt, helpful and efficient manner, both on the telephone and in person, maintaining a good customer relationship at all times.
By liaising closely with the customers, both internal and external, you will ensure that they are always kept informed about the progress of orders. You will also be expected to liaise with MBUK personnel as required for technical information and communicate to other colleagues and line manager if appropriate.
To attend any workstation within the Parts Department e.g. goods inward, workshop counter, customer counter, including telephone and computer operation at these workshop stations and to carry out all duties necessary for smooth running of the department. You will also attend company/MBUK meetings and training courses as and when appropriate.
You will need to ensure that correct authorisation for parts purchases have been obtained from the customer at all times and carry out loading/ unloading of collection/ deliveries.
You must follow the correct procedures for warranty and repair & maintenance and surcharges in line with BTS and MBUK procedures. As well as achieving parts/accessory sales targets and promote/recommend any special promotions or sales incentives as required in order to maximise sales or address shortfalls against sales targets.
To work safely and efficiently within the Company’s Health & Safety Policy and ensure that you carry out all your work legally and assist in keeping the whole department, shelving, equipment and vehicles clean and tidy. Also, assist in stock checks and ensure that all paperwork associated with the department is completed correctly and passed to the correct department on time.
The hours for this role are 40 hours per week (Monday to Friday) 6:00am - 14.30pm – 14:00pm - 22.30pm,
and Saturday as rota.
Please email your CV and covering letter to Francesca Adair at
firstname.lastname@example.org, the closing date to apply for this role is 15 October 2020