Truck Service

Regular servicing is key to keeping your vehicles safe, compliant, and working hard for your business. 

By ensuring your trucks remain roadworthy, servicing helps you stay in line with DVSA regulations and avoid the risk of fines, prohibitions, or unexpected legal issues. More importantly, it gives you peace of mind that your drivers and other road users are safe. Preventative maintenance also means fewer breakdowns and less unplanned downtime, so your vehicles spend more time on the road and less time in the workshop. With well-timed servicing, you can reduce long-term repair costs, protect your loads, and keep your reputation for reliability intact — all while keeping your business moving smoothly. Our dealerships are situated across the North East and Aberdeen. We are there when you need us, offering round-the-clock support to keep your business moving. Find out more about everything our workshops have to offer and keep your fleet on the road where it belongs.

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Truck Service

The CSTAR programme is the customer satisfaction programme for Mercedes-Benz Trucks. CSTAR stands for 'Customer Star' and means 'Customers are our Stars' and we need your help to ensure that we are providing the service you deserve.

If you have purchased a truck from Bell Truck and Van or your truck has visited us for a service, you may receive a CSTAR questionnaire. The short survey is sent via email with a link that is valid for 21 days after being received. You will be asked to rate different elements of your experience from 1 to 5 stars. It will only take a couple of minutes to complete and the happier you are with the service you have received the more stars you can assign.

We greatly appreciate everyone who takes the time to fill out our short survey and we look forward to continuing to improve the customer experience thanks to your feedback. 

If you have any queries about or wish to provide any comments or feedback about your experience with us, please feel free to contact us at customercareteam@belltruckandvan.co.uk

Better Practice. Better Protection.

Loaded roller brake testing is now a standard feature of our enhanced Service Contracts that were introduced on 1 July 2021. The test is now carried out during every Safety Inspection, wherever possible, for total peace of mind*. 
Benefits of a loaded roller brake test include:
•    Braking system tested to operational performance level 
•    Load sensing functionality tested
•    Braking components stress tested

Best Practice. As Standard.

Loaded roller brake testing (as standard in our Service Contracts) is in line with the recommendations included within the DVSA Guide to Maintaining Roadworthiness. The DVSA advise that meaningful loaded roller brake tests are conducted at every Safety Inspection. 

Trust Mercedes-Benz to deliver optimum safety standards.

For further information, please get in touch with Bell Truck and Van.

*Due to basic design limitations, or restrictions caused by the type of cargo in the vehicle there may be some instances when a laden test would not be possible, as identified in the DVSA “Heavy vehicle brake test: best practice” 

Service 24h. We won't leave you stranded.

Roadside assistance to keep your business running 24 hours a day.

Service24h is the roadside support service from Mercedes-Benz . Our qualified Mercedes-Benz Technicians work to provide you with around-the-clock assistance from throughout the UK and Europe.

To request Service24h from the UK, please dial 00800 5777 7777. If you're calling from abroad, please dial +44 (0) 207 660 9991.

What we do

On receiving a call for roadside assistance, our Customer Assistance Centre (CAC) record all of the details on their breakdown management system and search for the most appropriate S24h Technician to attend. This is a straight forward process as all of our S24h support vehicles are fitted with GPS trackers which allows the location of each vehicle to be displayed on the CAC's mapping system.

Once the appropriate Technician has been identified, the CAC notify them that there is a breakdown for them to attend. The Technician can access all of the breakdown details via their smartphone, standard issue for our S24h Technicians, which they then use to accept the case and provide an estimated time of arrival (ETA).

The CAC receive the ETA as a real-time update on their breakdown management system and relay this to the customer. The Technician continues to provide real-time updates (arrival at scene, diagnosis and repair details) to the CAC via their smartphone until the vehicle is back on the road. If the breakdown has been reported by an advisor rather than the driver, the CAC will use these updates to keep the advisor fully briefed every step of the way.

All new Mercedes-Benz Trucks receive cover for roadside assistance and/or recovery for the first year should the vehicle be stranded roadside and/or cannot be started and this has been caused by a technical defect that is covered under warranty. Beyond the first year, we will continue to support Truck customers who require roadside assistance, however, this will be on a pay-on-use basis.

As a Mercedes-Benz owner, you can be assured by our reputation for reliability and quality. But to give you even greater peace of mind, every new Mercedes-Benz vehicle sold through the Mercedes-Benz network comes with a comprehensive 12 months unlimited warranty. This means you can rest assured that your Truck is covered for any failure caused by a manufacturing fault during the warranty period.

Our warranty provides you with levels of support that are a measure of the confidence we have in our products.

You have the added assurance that all work under warranty will be carried out by qualified technicians using Mercedes-Benz GenuineParts.

Click here to download the Econic warranty. 

Click here to download the Arocs warranty.

Click here to download the Atego warranty.

Click here to download the Fuso Canter warranty.

Click here to download the Actros 4x2 and 6x2 warranty.

Click here to download the Actros 6x4 and 8x4 warranty.

Here at Bell Truck and Van, we can prepare and present your truck for it's annual MOT.

Our trained technicians will thoroughly check your vehicle over and ensure your truck is fully prepared for it's MOT, keeping you updated along the way. We will not carry any work without your authority, giving you complete control and peace of mind. Furthermore, by bringing your vehicle to Bell Truck and Van, you can be assured that it will stay a Mercedes-Benz truck as we only fit genuine Mercedes-Benz parts.

Please contact our service team to book your vehicle in.

Book a Service

Regular HGV servicing keeps your fleet safe, compliant, and on the road. It helps you meet DVSA standards, avoid costly fines, and cut the risk of unexpected breakdowns. By fixing issues early, you save money on repairs, reduce downtime, and protect your reputation for reliability. Book your HGV service today and keep your business moving.

 

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 Mercedes-Benz Trucks Service Contracts

 Mercedes-Benz Trucks Service Contracts

Your truck is more than a vehicle — it’s your business on wheels. That’s why Mercedes-Benz Trucks offers tailored Service Contracts to keep your fleet moving, reduce downtime, and simplify maintenance.

Choose the right contract for your fleet. Learn more.

 

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